Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our shoe and leather repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our repair services, including your name, contact details, and repair requirements. When you bring items to our workshop, we may record details about the items being repaired, including brand, material type, and specific repair needs.
We also collect technical data through our website analytics to improve user experience. This information is anonymised and not linked to your personal identity unless you explicitly consent.
2. How We Use Your Information
Your data enables us to deliver professional repair services and includes:
- Managing repair orders and tracking service progress
- Communicating about repair status and completion timelines
- Processing payments and managing customer accounts
- Sending service reminders and warranty information
- Maintaining repair history for future service reference
We handle your information responsibly, using it solely for your repair service requirements.
3. Item Information and Repair Records
We maintain records of items brought in for repair, including photographs of damage, repair specifications, and work performed. These records help us provide consistent service quality and handle any warranty claims that may arise.
Item photographs and repair details are stored securely and used only for service purposes. We do not share images of customer items without explicit permission.
4. Data Security Measures
We implement industry-standard security protocols to protect your personal information and repair records. All digital records are stored on encrypted systems with restricted access. Paper repair tickets containing customer information are securely stored and shredded when no longer needed for warranty purposes.
From initial enquiry through service completion and warranty periods, we maintain strict data protection standards for both personal data and service records.
5. Legal Basis for Processing
By using our shoe and leather repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our contractual obligations for assessing, repairing, and returning your items.
6. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as specialist suppliers for rare repair materials or courier services for item collection/delivery. We may also share data if required by UK law enforcement with appropriate legal documentation.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
8. Data Retention Period
We retain your personal data for as long as necessary to fulfil our contractual obligations and warranty periods. Repair records are typically archived for 2-3 years to allow for warranty claims and future service reference, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
9. International Data Transfers
In certain circumstances, your data may be transferred outside the UK, such as when using international cloud storage for record backup. In such cases, we ensure appropriate safeguards are in place as required by UK data protection law.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025